Technical Oddities
There are many oddities that can happen in the technical world. For example, if you have a SATA2 drive, and you plug it into a SATA port, it may not turn on.
In this example, the reasoning for this is good. You need to connect a SATA2 drive to a SATA2 port, or change a jumper on the drive to tell it that it will just be hooked up to a SATA port. If it fails to spin up, the drive is warning you that something is wrong.
The problem becomes determining what is a feature, and what is a bug.
If you do not know about this SATA2 feature, you might think you bought a defective hard drive. When you return it to the store, they probably won't know either because the returns counter is usually a pretty non-technical group.
This makes a drive get shipped back from the store to the vendor, and perhaps even to the manufacturer, at considerable expense. That expense is accounted for in the overall cost of drives.
I feel that these technical oddities need to be better documented. The stores that sell these things need to be notified by the manufacturers and vendors about these issues. More information needs to make it to the customer.
This same sort of reasoning can be applied to any item.
Notices on features, things customers have commented on, etc. could be posted through web sites and bulletins. This would help clerks become sales people. The customer would be more informed in their buying decisions. And that is why it will not happen.
When you present information completely, you give the bad as well as the good. Most companies don't like talking about what is wrong with their product.
Add to this the fact that both marketing and legal will have their say in any released information. Suddenly the chances of getting the whole facts, and not just some gloss that makes no commitments, is very small.
In the end we just get to live with technical oddities, higher prices, and wondering why our hard drive stayed off when we plugged it in.
Konrad